Last Updated: Feb 19 2024

Rivia Privacy Policy

Rivia Technologies Ltd. ("Rivia,“ "we,“ "us,“ or "our“) is committed to protecting the privacy of our users, including patients, healthcare providers, and other stakeholders ("you“ or "your“). This Privacy Policy Statement describes the types of information we collect, how we use it, and the choices you have about your information, specifically tailored to the healthcare industry and Rivia's services, including Rivia for Clinics and Rivia Express

  • 1. Information We Collect in the Healthcare Context

    We use your information to

    • Protected Health Information (PHI): This includes information about your health condition, medical history, treatment history, and other individually identifiable information protected by applicable healthcare privacy regulations (e.g., HIPAA in the US, GDPR in the EU). We only collect and use PHI in accordance with these regulations and with your explicit consent.
    • De-identified Data: We may de-identify PHI to remove any personally identifiable information and use it for research, analytics, and other purposes to improve our services and healthcare delivery in general.
  • 2. How We Use Your Information in Healthcare

    In addition to the information outlined in the general section, we may collect the following healthcare-specific information:

    • Provide and improve our healthcare services, including Rivia for Clinics and Rivia Express.
    • Facilitate communication between patients and healthcare providers. Coordinate care and treatment among different healthcare providers involved in your care.
    • Comply with legal and regulatory requirements, including reporting obligations and public health initiatives.
    • Conduct research and analytics to improve the quality and efficiency of healthcare delivery (using de-identified data whenever possible).
  • 3. Sharing Your Information in Healthcare

    We may share your information with authorized healthcare providers and other entities involved in your care, such as laboratories, pharmacies, and insurance companies. We will only share your information with your consent or as authorized by law.

    We may also share de-identified data with third-party service providers and researchers for the purposes mentioned above, but we will ensure that such data cannot be re-identified to you.

    • 4. Your Rights Regarding Your Health Information

      You have certain rights regarding your PHI, including the right to:

      • Access your medical records.
      • Request corrections to your medical records.
      • Request restrictions on how your PHI is used or disclosed.
      • Request to receive a copy of your medical records in a portable format.
      • File a complaint with the relevant regulatory authority if you believe your privacy rights have been violated.
    • 5. Additional Considerations for Rivia for Clinics and Rivia Express

      Clinics using Rivia for Clinics: Clinics are responsible for complying with all applicable healthcare privacy regulations and for obtaining necessary patient consent for the collection, use, and disclosure of PHI. Rivia acts as a data processor and will only process PHI in accordance with the instructions of the Clinic and applicable laws.

      Patients using Rivia Express: Patients using Rivia Express should be aware that telemedicine consultations may not be suitable for all medical conditions and may have limitations compared to in-person consultations. Patients should consult with their healthcare provider to determine if Rivia Express is appropriate for their needs.

      • 6. Security and Retention

        We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy Statement, unless a longer retention period is required or permitted by law.

        • 7. Children's Privacy

          Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

          • 8. Changes to this Privacy Policy

            We may update this Privacy Policy Statement from time to time. We will notify you of any changes by posting the new Privacy Policy Statement on our website.

            • 9. Contact Us

              If you have any questions about this Privacy Policy Statement or your privacy rights, please contact us at [email protected].

              Rivia operates a network of primary care clinics in Ghana offering quality but affordable doctor consultations, medication and lab diagnosis services in-person and virtually.

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